Before I Get Old
More than 50 years ago Roger Daltrey sang the words that Pete Townshend wrote
about his preference for dying rather than getting old. Both of them are in
their 70s now. They seemed
Jeffrey L Cohen
Build Loyal Customer Relationships with Data
Every customer action creates multiple data points. Every email click is
tracked. Every purchase is saved. Every customer service call creates a record.
Every loyalty action is remembered. This is true whether it
Adventures in Retail
Cashier: That’s $30.09.
Me: I’m using Apple Pay.
Cashier: Can I have your email address?
(Me thinking): So you can spam me? No, thank you!
Me: I’ll just take
Big Ideas
Can you create a new big idea from lots of existing small ideas?
We Be Jamming
I guess if the library is the place where you access the internet then it is
perfectly fine to be jamming to YouTube videos with your headphones on and
dancing in your seat.