Observations

This is a collection of things that I see in front of and behind my eyes. These posts have been published near daily since October 2016.

A Clean Slate for Travel

Rather than checking off the final trip on my list of Fall and Winter Trips on my whiteboard, I erased them all. I added one new trip to the top of the list.

Real Customer Service

I’m sure you’ve heard the horror stories about people trying to cancel their cable service, or maybe even heard the recording of the calls themselves, which demonstrates how our culture of

Positively Japanese

I watched a compilation of the best Japanese commercials [https://www.youtube.com/watch?v=oWJASVluHew] and I was struck by how upbeat and positive they all are. It seems like every situation

Food Choices or Web Choices

Sometimes when I go to the website of a restaurant and I see the heading Menu, I’m not sure if those are my food choices or the things to do on the