I’m sure you’ve heard the horror stories about people trying to cancel their cable service, or maybe even heard the recording of the calls themselves, which demonstrates how our culture of service has been turned on its head. When I renewed my AAA membership online, it gave me the option to transfer my membership from Indiana to North Carolina. It seemed to work fine. Until I saw the charge from Indiana on my credit card. I called and was told that the transfer does not override the auto-renew function. But they would reverse the charge and I would see it in 3-5 days. No hard sell. No questions. No fees. Just a reverse of a charge that shouldn’t have happened. This is how is should work.