Real Customer Service
I’m sure you’ve heard the horror stories about people trying to cancel their
cable service, or maybe even heard the recording of the calls themselves, which
demonstrates how our culture of
Positively Japanese
I watched a compilation of the best Japanese commercials
[https://www.youtube.com/watch?v=oWJASVluHew] and I was struck by how upbeat and
positive they all are. It seems like every situation
My Year of Travel 2016
This was a year of lots of business and personal travel. As I get to posts about
some of the individual trips (the personal ones), I will link them from this
post.
The
Food Choices or Web Choices
Sometimes when I go to the website of a restaurant and I see the heading Menu,
I’m not sure if those are my food choices or the things to do on the
Message from the Past
I sent a former colleague a LinkedIn request, but acknowledged that we had not
met. He replied with an existential question that if the email constitutes a
meeting, I can no longer say